Privacy Policy
Last Updated: October 10, 2026
1. Who We Are
Welcome to Shiply (“Shiply,” “we,” “us,” or “our”). We are a vehicle shipping and auto transportation company operating in the United States. We provide vehicle transportation services to customers looking to ship cars, trucks, SUVs, motorcycles, and other types of vehicles.
At Shiply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a shipping quote, book transportation services, or communicate with our team.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information when you visit our website, request a quote, book a vehicle shipment, or contact our customer service team.
The information we may collect includes:
- Personal Information: Full name, email address, phone number, and billing address.
- Vehicle Information: Vehicle make, model, year, type, condition, and Vehicle Identification Number (VIN), when necessary.
- Shipping Information: Vehicle pickup and delivery addresses, requested shipping dates, and contact information for the individuals responsible for vehicle pickup or delivery.
- Payment Information: Billing details and payment transaction information necessary to process payments.
- Communication Information: Messages, inquiries, emails, and other information you provide when contacting us.
- Technical Information: IP address, browser type, device information, referring website, and website usage data.
We collect this information only as reasonably necessary to provide our services, improve customer experience, operate our business, and meet applicable legal requirements.
3. How We Use Your Information
Shiply may use your personal information for the following purposes:
- Providing vehicle shipping quotes and transportation estimates.
- Processing and managing vehicle shipping reservations.
- Arranging vehicle pickup and delivery.
- Communicating with customers about shipments, schedules, and transportation updates.
- Coordinating vehicle transportation with authorized carriers, drivers, and logistics partners.
- Processing payments and maintaining transaction records.
- Responding to customer inquiries and support requests.
- Improving our website, services, and customer experience.
- Preventing fraud and protecting the security of our systems.
- Complying with applicable federal and state laws and regulations.
- Sending promotional communications where permitted by law and consistent with your preferences.
We do not sell your personal information to third parties for monetary compensation. If we engage in other data-sharing activities classified as a “sale” or “sharing” under applicable privacy laws, we will provide any required notices and choices.
4. Vehicle Shipping Quotes and Booking Information
When you request a vehicle shipping quote through our website, we may collect information such as your name, email address, phone number, vehicle details, pickup location, and delivery destination.
We use this information to calculate shipping estimates, contact you regarding your request, and arrange transportation services.
If you proceed with a booking, we may collect additional information required to coordinate your shipment.
Your shipping information may be shared with transportation carriers, dispatchers, drivers, and logistics partners involved in providing your requested transportation services.
We limit the information shared to what is reasonably necessary to complete or support your vehicle shipment.
5. Comments and Contact Forms
When visitors submit information through our website’s contact forms, quote request forms, or comment sections, we collect the information entered in those forms.
We may also collect the visitor’s IP address and browser user agent information to assist with spam detection, website security, and fraud prevention.
Information submitted through our forms may be used to respond to inquiries, provide shipping estimates, and assist customers with vehicle transportation services.
If public comments are enabled on our website, approved comments and associated display names may be visible to other visitors.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support website functionality.
Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
- Essential Cookies: Necessary for the website to operate correctly.
- Functional Cookies: Remember user preferences and improve website convenience.
- Analytics Cookies: Help us understand how visitors use our website.
- Advertising Cookies: May be used to measure advertising performance and deliver relevant advertisements, where applicable.
If you leave a comment on our website, you may choose to save your name, email address, and website information in cookies for future convenience. These cookies may remain active for up to one year.
If our website provides customer accounts, additional cookies may be used to maintain login sessions and account preferences.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using nonessential cookies or similar tracking technologies.
7. Payment Information
When customers make payments for vehicle transportation services, payment details may be processed through third-party payment processing providers.
Shiply takes reasonable measures to protect payment-related information and reduce the risk of unauthorized access or misuse.
Payment processors may collect and process information according to their own privacy policies and security practices.
We do not store complete credit card details on our website unless necessary and supported by appropriate security safeguards.
8. Who We Share Your Information With
To provide reliable vehicle transportation services, Shiply may share certain personal information with trusted third parties.
These may include:
- Licensed or authorized vehicle transportation carriers.
- Truck drivers and transportation dispatchers.
- Logistics and transportation coordination partners.
- Payment processing companies.
- Website hosting and technology service providers.
- Customer service and communication providers.
- Professional advisers and legal authorities when required.
For example, when you book vehicle transportation, we may provide the assigned carrier with your name, phone number, vehicle details, pickup address, and delivery address.
This information allows the carrier to coordinate vehicle pickup, transportation, and delivery.
We do not share personal information with unrelated third parties for their independent marketing purposes without an appropriate legal basis or authorization.
9. Embedded Content From Other Websites
Articles and pages on our website may include embedded content such as videos, images, maps, and other materials from external websites.
Embedded content from third-party websites behaves similarly to visiting those websites directly.
These third-party websites may collect information about you, use cookies, and monitor interactions with their content.
Shiply is not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
These measures may include secure website connections, access restrictions, and the use of trusted service providers.
However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
11. How Long We Retain Your Information
We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
Vehicle shipping records, customer communications, invoices, and transaction information may be retained for business, accounting, dispute-resolution, regulatory, and legal purposes.
When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations.
12. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.
These rights may include:
- Requesting access to personal information we maintain about you.
- Requesting corrections to inaccurate personal information.
- Requesting deletion of eligible personal information.
- Requesting information about how your personal information is collected, used, or disclosed.
- Opting out of certain uses or disclosures of personal information, where applicable.
- Withdrawing consent to certain processing activities where consent is the applicable basis.
Certain requests may be limited by legal requirements, business recordkeeping obligations, fraud prevention, or other lawful exceptions.
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing a request.
We will not unlawfully discriminate against customers for exercising their privacy rights.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use external services such as analytics platforms, payment processors, mapping services, and transportation management systems.
These services may collect information according to their respective privacy policies.
Shiply does not control the privacy policies or practices of independent third-party websites and service providers.
We encourage visitors to review third-party privacy policies before providing personal information.
14. Children’s Privacy
Our website and vehicle transportation services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.
15. Email, Phone, and SMS Communications
When you submit a shipping quote request or book transportation services, Shiply may contact you by email, telephone, or text message regarding your inquiry, reservation, shipment status, or customer service needs.
Where required by law, we obtain appropriate consent before sending automated or promotional text messages or marketing communications.
You may unsubscribe from promotional emails by following the instructions included in those messages.
If you receive marketing text messages from Shiply, you may opt out by replying STOP, where supported.
Opting out of marketing messages will not necessarily prevent us from sending necessary transactional or service-related communications, as permitted by law.
16. Where Your Data Is Processed
Shiply operates in the United States, and personal information may be stored or processed in the United States or in other locations where our authorized service providers operate.
We take reasonable measures to protect personal information in accordance with applicable privacy and data protection requirements.
Information submitted through website forms may also be processed by automated spam detection and security services.
17. Changes to This Privacy Policy
Shiply reserves the right to update or modify this Privacy Policy as necessary to reflect changes in our business practices, website functionality, services, or applicable laws.
When changes are made, we will update the “Last Updated” date at the top of this page.
If required by law, we will provide additional notice or obtain consent for material changes.
We encourage visitors to review this Privacy Policy periodically.